Ville Huhtaniska
IT Service Manager @ NCC (Apr 2023 - Present)
IT Service Manager, Microsoft365
Keywords: ITIL, SLA, Service Management, Agile, Development, Governance, Security, AI
- Service manager for Microsoft365
- Microsoft365 Operations, Governance and Development
- Microsoft365 Platform security
- Internal and external stakeholder communications
IT Manager @ Solita (Oct 2022 - Apr 2023)
IT Operations team lead and IT Services manager
Keywords: ITIL, SLA, Incident mangement, SAFe, Agile, Scrum
- Leading the daily IT operations
- Developing IT operations
- Maintaining ITSM tool
- SAFe IT product manager, Scrum master / Team coach
- Leading IT migration and transformation projects
- Supplier and vendor mangement
- Internal communications
IT Specialist @ Solita (Feb 2020 - Oct 2022)
IT team member
Keywords: Azure, Sentinel, VMWare, Fortinet, Linux, Windows, MacOS
- IT operations and IT support
- Developing IT infrastructure
- Maintaining ITSM tool
System Specialist @ Elisa (Dec 2017 - Feb 2020)
IT and Connectivity service desk team member
Keywords: Windows, Windows server, ServiceNow, Telco networks
- Remote end user IT support
- Access management
- Maintaining ITSM tool
IT Specialist @ Telia (Dec 2014 - Dec 2017)
Onsite support specialist
Keywords: Windows, Android, iOS, LAN, WLAN, Routers
- Network installations and troubleshooting
- Onsite support for laptops, mobile devices
- Sales