Ville Huhtaniska

IT Product Owner · Digital Workplace & Enterprise Modern Work Leader

📍 Location: Tampere, Finland 🌐 Languages: Finnish (Native), English (Full Professional)
✉️ Email: ville@huhtaniska.fi | 💼 LinkedIn: linkedin.com/in/villehuhtaniska |📜 Microsoft Credentials: Microsoft Learn Transcript

Executive Profile

Strategic, outcome-driven IT Product Owner and IT Leader with over a decade of progressive enterprise experience spanning modern workplace transformation, IT service management, and platform security. Proven track record defining product visions and backlogs for enterprise Microsoft 365 ecosystems, spearheading organizational Copilot & AI governance programs. Expert at translating executive business strategy into high-velocity agile delivery squads (Scrum, SAFe, ITIL).

Core Competencies & Toolstack

Focus Area	Key Competencies & Technologies
Product Ownership & Agile	Agile, Scrum, SAFe Product Management, Kanban, Product Vision & Roadmapping, Backlog Prioritization, User Story Mapping, Sprint Planning, Stakeholder Alignment, Vendor & Contract Management
Digital Workplace & AI	Microsoft 365 Copilot (Governance, Rollout & Adoption), Prompt Architecture, SharePoint Online, Exchange Online, Microsoft Teams, Smart Meeting Rooms, Power Platform (Power Apps, Power Automate), Microsoft Intune (MDM/MAM)
Security & Compliance	ISO 27001 Standard Alignment, CIS Controls, Zero Trust Architecture, Microsoft Purview (DLP, Sensitivity Labels, eDiscovery, Information Barriers), Azure Sentinel (SIEM), Conditional Access, Identity & Access Management (IAM)
ITSM & Infrastructure	ITIL Framework, SLA & Incident / Problem / Change Management, ServiceNow, Jira Service Management, Workflow Automation, Hybrid Cloud (Azure, VMware), Windows Server, Linux, macOS, Enterprise LAN/WLAN

Professional Experience

IT Product Owner – Digital Workplace

NCC · Nordic Enterprise · Mar 2025 – Present
Leading enterprise digital workplace platforms, AI adoption, and modern work initiatives

Agile / Scrum Product Backlog M365 Copilot Power Platform Microsoft Purview ISO 27001 Intune Meeting Rooms

Product Vision & Backlog Ownership: Define and steer the overarching product vision, multi-quarter roadmap, and sprint backlogs for NCC’s Digital Workplace ecosystem (M365, Copilot, Power Platform, Intune, smart meeting rooms), optimizing user productivity and operational efficiency.
Enterprise AI & Copilot Adoption: Formulated and rolled out the enterprise governance framework, data compliance guardrails, and organizational change-management adoption program for Microsoft 365 Copilot.
ISO 27001 Security Hardening: Spearheaded platform security hardening, Microsoft Purview data loss prevention (DLP), and information governance controls.
Cross-Functional Stakeholder Alignment: Partner continuously with business executives and technical delivery teams to translate strategic business requirements into high-value feature delivery.

IT Service Manager – Microsoft 365

NCC · Nordic Enterprise · Apr 2023 – Mar 2025
End-to-end service management, lifecycle development, and platform security for M365

ITIL SLA Management Microsoft 365 Platform Governance Security Hardening Vendor Relations

Enterprise Service Governance: Governed end-to-end Microsoft 365 platform operations, service lifecycle development, and SLA performance across multi-national enterprise.
Security Baseline Hardening: Implemented strict tenant security policies, conditional access controls, and Purview information protection rules to mitigate cybersecurity risks.
Vendor & SLA Optimization: Managed vendor relationships, enterprise cloud license allocations, and external service provider escalations, consistently sustaining high platform availability.
Stakeholder Communications: Directed IT service communications, feature rollout readiness, and user feedback mechanisms.

IT Operations Team Lead & IT Manager

Solita · Digital Transformation & IT Consultancy · Oct 2022 – Apr 2023
Operations leadership, agile delivery coaching, and infrastructure transformations

Team Leadership SAFe Scrum Master ITIL ITSM Modernization Cloud Migrations

Operations Leadership & Agile Coaching: Led daily operations for the IT Engineering and Service Desk teams, serving as SAFe IT Product Manager and Scrum Master / Team Coach to boost sprint delivery velocity.
Transformation & Migrations: Directed multi-phase IT infrastructure migrations, modern workplace rollouts, and corporate ITSM tool optimization projects on time and within scope.
Supplier & Spend Governance: Supervised vendor relations, enterprise software licensing, and hardware procurement strategies, maximizing service quality while controlling operational costs.

IT Specialist

Solita · Digital Transformation & IT Consultancy · Feb 2020 – Oct 2022
Hybrid cloud operations, security monitoring, and endpoint administration

Microsoft Azure Azure Sentinel VMware Fortinet Linux macOS Windows ITSM

Hybrid Infrastructure Operations: Administered and developed hybrid corporate infrastructure spanning Microsoft Azure, VMware virtualization clusters, and Fortinet network security appliances.
Security Monitoring & Threat Detection: Configured and monitored Azure Sentinel SIEM for continuous threat detection, identity anomaly analysis, and rapid incident mitigation across Windows, macOS, and Linux fleets.
ITSM Workflow Automation: Maintained and configured corporate ITSM platforms, streamlining ticketing workflows, access requests, and onboarding automation.

System Specialist

Elisa · Telecommunications & Digital Services · Dec 2017 – Feb 2020
Tier-2/3 technical support, corporate connectivity, and access management

Windows Server ServiceNow Telco Networks Access Management Tier 2/3 Support

Advanced Enterprise Support: Delivered SD/Tier-2 technical resolution for complex enterprise client incidents, telecom network connectivity, and corporate identity/access management.
ITSM & Service Quality: Maintained rigorous SLA response metrics and managed incident workflows within ServiceNow for mission-critical client environments.

IT Specialist – Onsite & Network Services

Telia · Telecommunications & Digital Services · Dec 2014 – Dec 2017
Onsite support, hardware lifecycle diagnostics, and network infrastructure installations

Network Deployments LAN / WLAN Hardware Diagnostics Client Solutions Technical Sales

Network Deployments & Field Engineering: Executed on-premise network installations, switch/router configurations, and WLAN deployments for corporate and residential clients.
Hardware Lifecycle & Advisory: Diagnosed and resolved complex hardware, OS, and mobile device issues while delivering technical advisory and service solutions.